Customer Service: Complaint Management Series_Mental Health Explain what radicalisation is and

Explain what radicalisation is and how it can present in aged care settings

Describe how to manage dyspepsia

Describe why each person with dementia is unique and can be affected differently by dementia

Recognise the common signs and symptoms of Parkinson’s disease

Describe the signs and symptoms of deep vein thrombosis

Customer Service: Complaint Management Series_Mental Health Explain what radicalisation is andCourse Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and explores ways that frontline staff can effectively manage complaints in a way that improves care outcomes for people in their care. Learning Outcomes: After completing this course, participants will be able to: Define a complaint and identify what supports a positive consumer focussed complaints culture.